Client Overview
Client: Heal Home Care
Industry: Home Health Care
Location: Kathmandu, Nepal
About the Client:
Founded in 2010, Heal Home Care is Nepal’s pioneering home health care provider offering compassionate, personalized care for patients recovering at home. Their concierge care model allows families to design flexible care plans tailored to their unique needs — all delivered with medical professionalism and a heartfelt human touch.
The Challenge
Heal Home Care had a deeply empathetic service model — but it was constrained by a completely manual, paper-based system. As patient demand grew, operational limitations became more apparent:
- Patient records and caregiver assignments were handled manually.
- Roster creation was a time-consuming process, prone to errors and overlaps.
- New nurses often struggled to locate patient homes, requiring frequent admin support.
- Medication schedules and handovers lacked structured documentation, risking delays or miscommunication.
- Families had little to no visibility into ongoing care routines or updates.
- Emergency coordination and resource planning were inconsistent and stressful.
Heal needed a solution that would bring together operations, caregivers, and families in one unified, digital ecosystem — without losing the warmth and trust they were known for.
Project Goals
Heal Home Care aimed to:
- Digitize and centralize patient, staff, and care operations
- Enable smoother communication between nursing staff, admin, and families
- Track vitals, medication, and handovers with accuracy and accountability
- Give families real-time visibility into the care of their loved ones
- Make staffing and scheduling more predictable and data-driven
The Solution
We designed and developed a comprehensive digital platform that included a Web Application for Admin, a Mobile App for Nurses, and a Mobile App for Patient Families. Each component was thoughtfully crafted to solve specific challenges while working together as one connected ecosystem.
Web Application for Administration
- Staff management (admin + medical)
- Smart roster creation & scheduling
- Patient registration with contact association
- Medical history tracking
- Operational dashboards & reports
Nurse Mobile App
- Daily schedule and patient list with location pinning
- Vitals and medication tracking during home visits
- Centralized handover notes for shift transitions
- Instant access to medical history and emergency communication
Family Mobile App
- Real-time care updates, medication logs, and vitals
- Visit summaries and nurse handovers
- Complete transparency and peace of mind from anywhere in the world
The Results
The platform brought a seamless digital transformation to Heal Home Care’s caregiving model:
- Reduced medication errors with scheduled reminders and digital logs
- Clear and centralized handovers, ensuring no loss in care continuity
- Faster emergency response, as nurses had instant access to patient history
- No more location confusion, with GPS-pinned patient addresses for new staff
- Improved decision-making, thanks to reporting and real-time data insights
- Simplified rostering, saving hours of administrative time
- Families now feel more connected and reassured, receiving live updates from anywhere in the world
